The Setfords Difference

Admin Support

Each piece of post received at Setfords’ Guildford HQ Reception and is scanned, organised, and uploaded to our digital telecoms case management system by our dedicated team.

Admin support includes:

• Receiving, opening, referencing and scanning all post
• Quality control for post (e.g. removing blank pages)
• Naming and sending post to consultants
• Uploading post to the corresponding matters on our case management system
• Dealing with incoming faxes
• Dealing with consultant queries

Business Development

Our industry-leading 8-person Business Development team are here to help you hit the ground running and build your practice with new business leads. They’ll assess and prepare prospective client enquiries before passing them on to you when they’re ready to instruct, making it easier to take on new matters and build your caseload.

• Over 25% of the firms revenue comes from business development leads.
• £18m+ worth of work generated in the last financial year
• Over 23k leads passed to our consultants annually.

Benefits to clients:

• Clients get a personalised approach from their first contact with us. They get to speak to a real, friendly person who’ll assess their enquiry before it’s passed on to you.

• Got a client needing legal advice outside of your practice area? Refer it back to the BD team and they’ll find a Setfords lawyer to deal with it, leading to a seamless service for clients.

Marketing

We provide comprehensive marketing support, from boosting your profile and designing printed materials to optimising your online presence and beyond. Support includes:

• Flyer and leaflet design 
• Advert design
• Thought leadership content 
• Social media support
• Profile optimisation
• Marketing guides and bundles

Further support comes from Setfords’ internal marketing team, comprised of specialists in SEO, Performance Marketing, Social Media, Copywriting, and Design. By collaborating across these disciplines, we meet potential clients at every stage of their search journey, ensuring your services are discovered by those actively seeking legal support.

Lawyer Wellbeing

At Setfords, your wellbeing comes first. With no billing targets or office politics, you can enjoy the extra headspace to focus on your health, happiness, and success.

Our dedicated Lawyer Wellbeing Team, the first of their kind in the platform law space, are here to make sure every consultant feels supported from day one. This support includes regular check-ins to ensure you’re doing well and thriving at Setfords, assistance with finding holiday cover, and even face-to-face visits to keep you feeling connected.

Tech

Dreaming of working from almost anywhere with an internet connection? Or perhaps your home office is beckoning? At Setfords, it’s all possible thanks to our innovative, industry-leading tech solutions.

We’re constantly evolving, with new bespoke solutions ensuring our lawyers stay connected and can work seamlessly with their clients. Our tech support team are on hand 24/7 to help with any queries or tech issues. Plus, if tech’s not your strong point, you don’t need to worry. We offer comprehensive training on all our systems so you can get to grips from your very first day.

Secretarial

As our largest in-house team, Setfords’ secretaries are responsible for all typing and document preparation. They’ll also provide training on our systems so you’re ready to go from day one.

Secretarial support includes:

• File opening
• Certified copies
• Issuing AML checks
• Client invoices
• Sending ID verification
• Dating documents
• Marking up contracts
• Preparation of court bundles
• Sewing wills and Declarations of Trust
• And much more

Post-completions

Property lawyers at Setfords are supported by our post-completions team who deal with all aspects of registering documentation at the Land Registry.

The post-completions team are here to help save your time. Along with our secretarial support, this gives you more time to spend giving each client a personal service, building your business, and more.

Reception & Telecoms

Our receptionists are trained to deliver a seamless service, dealing with incoming calls and offering a friendly first impression for any clients who visit our Guildford or London offices.

Rest assured your clients are in safe, friendly and professional hands. We’ll take care of them during every interaction they have with Setfords.

Accounts and Finance

Our accounts and finance experts deal with all financial transactions for Setfords. They also deal with your all-important invoices, ensuring you’re paid for your hard work as soon as possible.

Beyond getting paid, your clients can also feel confident that their monies are being handled safely by our highly-trained team.

Compliance

Our in-house compliance team oversee all compliance matters for the firm. They’re always on hand to answer your queries and help ensure your knowledge stays up to date with regular webinars, advisories and drop-in clinics. Many of the webinars can also contribute to your CPD – something that no other platform law firm offers.

Example webinar and compliance advisory topics include:

• Data protection post GDPR
• Anti-bribery & corruption
• SRA ethics
• Financial crime & sanctions
• Identifying and managing Politically Exposed Persons (PEPs)
• Client care

Legal Support

If you’re looking to supercharge your business growth and need extra support, we can work with you to build a team around you, using in-house lawyers, paralegals, and trainee lawyers.

Take your practice with Setfords to new heights. Whatever your goals, we’re here to work with you for an effective solution that supports you and your clients.